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var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);z-index:200;max-height:200px;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto}.searchable-select-option{cursor:pointer;color:var(--text-primary);padding:9px 12px;font-size:14px;transition:background .1s}.searchable-select-option:hover,.searchable-select-option.highlighted{background:var(--surface-hover)}.searchable-select-option.selected{color:var(--accent);font-weight:500}.searchable-select-empty{color:var(--text-secondary);padding:9px 12px;font-size:14px}.search-bar{border:1px solid var(--border);border-radius:var(--radius-sm);background-color:var(--surface);width:100%;max-width:320px;color:var(--text-primary);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%239797a8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cline x1='21' y1='21' 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td{background:var(--surface-hover)}.modal-overlay{z-index:100;background:#10101e70;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal{background:var(--surface);border-radius:var(--radius-lg);width:100%;max-width:480px;max-height:85vh;box-shadow:var(--shadow-lg);box-sizing:border-box;padding:28px;overflow-y:auto}.modal h2{color:var(--text-primary);margin:0 0 20px;font-size:17px;font-weight:600}.app-shell{background:var(--bg);min-height:100vh}.app-shell-main{flex-direction:column;min-height:100vh;margin-inline-start:64px;display:flex}.app-shell-main-no-sidebar{margin-inline-start:0}.app-content{background:var(--bg);box-sizing:border-box;flex:1;padding:28px}.app-banner{padding:10px 28px;font-size:13.5px;font-weight:600}.app-banner-warning{background:var(--danger-soft);color:var(--danger)}.app-banner-warning a{color:var(--danger);text-decoration:underline}@media 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12px;font-size:12.5px;font-weight:700;display:inline-flex}.plan-badge.is-static{cursor:default;padding:3px 10px}.plan-badge.tier-free{background:var(--surface-hover);color:var(--text-secondary);border-color:var(--border)}.plan-badge.tier-plus{color:#0369a1;background:#e0f2fe;border-color:#bae6fd}.plan-badge.tier-pro{color:#6d28d9;background:linear-gradient(135deg,#ede9fe,#fce7f3);border-color:#ddd6fe}.plan-badge.tier-ultimate{color:#5b21b6;background:linear-gradient(135deg,#fde68a,#f9a8d4 55%,#c4b5fd);border-color:#f5d0a0;box-shadow:0 0 0 1px #f59e0b40,0 4px 14px #ec489940}:root[data-theme=dark] .plan-badge.tier-plus{color:#7dd3fc;background:#0ea5e929;border-color:#0ea5e959}:root[data-theme=dark] .plan-badge.tier-pro{color:#c4b5fd;background:linear-gradient(135deg,#7c3aed47,#db277738);border-color:#a78bfa66}:root[data-theme=dark] .plan-badge.tier-ultimate{color:#fff;background:linear-gradient(135deg,#b45309,#be185d 55%,#6d28d9);border-color:#fbbf2480}.plan-pop{top:calc(100% + 8px);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);z-index:60;flex-direction:column;gap:8px;width:340px;max-width:calc(100vw - 24px);padding:10px;display:flex;position:absolute;inset-inline-end:0;box-shadow:0 12px 32px #0000002e}.plan-pop-title{text-transform:uppercase;letter-spacing:.04em;color:var(--text-secondary);margin:2px 4px 0;font-size:11.5px;font-weight:700}.plan-pop-row{border:1px solid var(--border);border-radius:var(--radius-sm);flex-direction:column;gap:6px;padding:9px 10px;display:flex}.plan-pop-row.is-current{border-color:var(--accent);background:var(--accent-soft)}.plan-pop-head{align-items:center;gap:8px;display:flex}.plan-pop-price{color:var(--text-secondary);margin-inline-start:auto;font-size:12.5px;font-weight:600}.plan-pop-here{color:var(--accent);font-size:11px;font-weight:700}.plan-pop-blurb{color:var(--text-secondary);margin:0;font-size:12.5px;line-height:1.45}.plan-pop-btn{align-self:flex-start;padding:5px 12px;font-size:12.5px;text-decoration:none}.navbar-menu{position:relative}.navbar-menu-trigger{cursor:pointer;color:var(--text-primary);font:inherit;background:0 0;border:0;border-radius:999px;align-items:center;gap:9px;padding:5px 8px 5px 5px;display:flex}.navbar-menu-trigger:hover{background:var(--surface-hover)}.navbar-avatar{background:var(--accent-soft);width:30px;height:30px;color:var(--accent-soft-text);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:12px;font-weight:600;display:flex}.navbar-menu-name{font-size:13px;font-weight:500}.navbar-menu-dropdown{top:calc(100% + 8px);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);min-width:220px;box-shadow:var(--shadow-md,0 8px 24px #0000001f);z-index:60;padding:6px;position:absolute;inset-inline-end:0}.navbar-menu-email{color:var(--text-secondary);border-bottom:1px solid var(--border);word-break:break-all;margin-bottom:4px;padding:8px 10px 10px;font-size:12.5px}.navbar-menu-item{border-radius:var(--radius-sm);cursor:pointer;width:100%;font:inherit;color:var(--danger);text-align:start;background:0 0;border:0;align-items:center;gap:9px;padding:8px 10px;font-size:13px;display:flex}.navbar-menu-item:hover{background:var(--surface-hover)}.employee-page{max-width:720px;margin:0 auto;padding:32px 24px}.log-section-title{margin-bottom:12px;font-size:16px;font-weight:700}.log-status-text{font-weight:600}.log-empty{text-align:center;color:var(--text-secondary)}.queue-notice{border:1px solid var(--warning);border-radius:var(--radius);background:var(--warning-soft);color:var(--text-primary);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;padding:10px 14px;font-size:14px;display:flex}.queue-notice p{margin:0}.queue-filters{flex-wrap:wrap;align-items:end;gap:12px;margin-bottom:14px;display:flex}.queue-filter{min-width:150px;margin-bottom:0}.queue-tabs{border-bottom:1px solid var(--border);gap:4px;margin-bottom:16px;display:flex;overflow-x:auto}.queue-tabs button{color:var(--text-secondary);font:inherit;cursor:pointer;white-space:nowrap;background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:8px;padding:10px 14px;font-weight:600;display:inline-flex}.queue-tabs button:hover{color:var(--text-primary)}.queue-tabs button.is-active{color:var(--accent);border-bottom-color:var(--accent)}.queue-tab-count{background:var(--surface-hover);min-width:22px;color:var(--text-secondary);text-align:center;border-radius:999px;padding:1px 7px;font-size:12px}.queue-tab-count.is-alert{background:var(--warning-soft);color:var(--warning)}.queue-search{min-width:240px}.queue-table td{vertical-align:middle}.queue-empty{text-align:center;color:var(--text-secondary)}.queue-customer{flex-direction:column;align-items:flex-start;gap:2px;display:flex}.queue-customer strong{color:var(--text-primary);font-weight:600}.queue-customer-email{color:var(--text-secondary);font-size:12.5px}.repeat-chip{background:var(--accent-soft);color:var(--accent-soft-text);border-radius:999px;align-items:center;gap:4px;margin-top:2px;padding:1px 8px;font-size:11px;font-weight:600;display:inline-flex}.lang-chip{border:1px solid var(--border-strong);background:var(--surface-hover);color:var(--text-primary);border-radius:999px;padding:2px 9px;font-size:12px;font-weight:600;display:inline-block}.channel-badge{background:var(--surface-hover);width:fit-content;color:var(--text-secondary);border-radius:9px;align-items:center;gap:6px;padding:5px;display:inline-flex}.channel-badge-label{color:var(--text-primary);padding-inline-end:4px;font-size:12.5px}.channel-badge-whatsapp{color:#25d366;background:#25d36626}.channel-badge-facebook{color:#1877f2;background:#1877f226}.channel-badge-instagram{color:#e1306c;background:#e1306c26}.channel-badge-telegram{color:#29a9eb;background:#29a9eb26}.channel-badge-live_chat{background:var(--accent-soft);color:var(--accent)}.channel-badge-x{background:var(--surface-hover);color:var(--text-primary)}.channel-badge-other{padding:3px 8px;font-size:11px;font-weight:700}.wait-pill{background:var(--surface-hover);color:var(--text-secondary);border-radius:999px;align-items:center;gap:6px;padding:3px 10px;font-size:12.5px;font-weight:600;display:inline-flex}.wait-pill.wait-warn{background:var(--warning-soft);color:var(--warning)}.wait-pill.wait-late{background:var(--danger-soft);color:var(--danger)}.queue-table tr.queue-row-late td:first-child{box-shadow:inset 3px 0 0 var(--danger)}[dir=rtl] .queue-table tr.queue-row-late td:first-child{box-shadow:inset -3px 0 0 var(--danger)}.queue-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.queue-btn-sm{padding:5px 12px;font-size:12.5px}.queue-agent-select{border:1px solid var(--border-strong);background:var(--surface);color:var(--text-primary);border-radius:8px;max-width:190px;padding:5px 10px;font-size:13px}.queue-force{border:1px solid var(--border-strong);width:30px;height:30px;color:var(--text-secondary);cursor:pointer;background:0 0;border-radius:8px;place-items:center;display:inline-grid}.queue-force:hover{border-color:var(--danger);color:var(--danger);background:var(--danger-soft)}.queue-started{color:var(--text-secondary);font-size:13px}.kpi-toolbar{flex-wrap:wrap;align-items:flex-end;gap:14px;margin-bottom:16px;display:flex}.kpi-presets{border:1px solid var(--border-strong);border-radius:var(--radius);display:inline-flex;overflow:hidden}.kpi-presets button{border:none;border-inline-end:1px solid var(--border);background:var(--surface);color:var(--text-secondary);font:inherit;cursor:pointer;padding:8px 14px;font-size:13.5px}.kpi-presets button:last-child{border-inline-end:none}.kpi-presets button.is-active{background:var(--accent-soft);color:var(--accent-soft-text);font-weight:600}.kpi-date{width:160px;margin-bottom:0}.kpi-check{color:var(--text-secondary);align-items:center;gap:6px;padding-bottom:8px;font-size:13.5px;display:inline-flex}.kpi-export{margin-inline-start:auto}.kpi-tiles{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px;margin-bottom:14px;display:grid}.kpi-tile{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow-xs);gap:2px;padding:14px 16px;display:grid}.kpi-tile-value{font-variant-numeric:tabular-nums;font-size:24px;font-weight:700}.kpi-tile-label{color:var(--text-secondary);font-size:13px}.kpi-tile small{color:var(--text-tertiary)}.kpi-note{color:var(--text-secondary);margin:0 0 12px;font-size:12.5px}.kpi-table th.is-sortable{cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap}.kpi-table th.is-sortable:hover{color:var(--accent)}.kpi-num{font-variant-numeric:tabular-nums}.kpi-strong{font-weight:700}.kpi-muted{color:var(--text-tertiary);font-size:12px}.kpi-table tfoot td{border-top:2px solid var(--border-strong);background:var(--surface-hover);font-weight:700}.kpi-search{width:220px;margin-bottom:0}.history-search{width:340px;max-width:100%;margin-bottom:0}.history-row{cursor:pointer}.history-row:hover td,.history-row.is-selected td{background:var(--surface-hover)}.history-pager{color:var(--text-secondary);justify-content:space-between;align-items:center;gap:12px;margin-top:12px;font-size:13.5px;display:flex}.history-pager>div{align-items:center;gap:10px;display:flex}.status-chip{border-radius:999px;padding:2px 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